Kloof Street Hotel is part of Lion Roars Hotels and Lodges and complies to the groups various policies outlined below.
Privacy Policy for Lion Roars Hotels & Lodges
At lionroars.com , accessible from https://www.lionroars.com , one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by lionroars.com and how we use it.
If you have additional questions or require more information about our Privacy and Data Protection Policy, do not hesitate to contact us through email at compliance@lionroars.com
Last updated: 11 September 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Lion Roars Group, 179 Kloof Street, 8001, Cape Town.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: South Africa
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Lion Roars Bookings, accessible from https://www/lionroarsbookings.co.za
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available here.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Cookies: What Do They Do?.
We use both Session and Persistent Cookies for the purposes set out below:
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
1. PRELIMINARY PROVISIONS
1. 1.1. These Terms and Conditions (“TC”) apply to Members who joined the Loyalty Program (“Program”) from Lion Roars Hotels and Lodges PTY LTD.
2. 1.2. These TC define the rights and obligations of the Organiser and the Member.
3. 1.3. The following terms used in the TC shall have the meanings established according to the definitions below:
1. a) Member - a natural person who is over 18 years of age and has the opportunity to make a reservation at the Organiser's facility or facilities.
2. b) Organiser -
.
3. c) Program-loyalty program organised by the Organiser, addressed only
to Members.
4. d) Benefits - Dedicated Offers, rebates, discounts on the purchase of
services offered by the Organiser and prizes that have been awarded by the Organiser to the Member, which the Member has the right to use in accordance with the TC.
5. e) Dedicated Offers - type of Benefits granted as a result of automated decision-making, including profiling by the Organiser to the Member thanks to information regarding reservations made by the Member at the Organiser's facility or facilities (such as: e-mail address, dates, location of stay, terms and conditions of offers purchased from the Organiser, date of birth, information on reservation cancellations, payment information). The Member's shopping preferences and interests are automatically assessed and the Dedicated Offer is presented. The Dedicated Offer may be presented electronically by sending it to the e-mail address provided by the Member (if the Organiser has consent to sending commercial information) or the Dedicated Offer will be visible in the booking engine on the website of the Organiser's facility or facilities after logging in by the Member. Profiling uses automated data processing and is part of the Program and Member Benefits.
6. f) Regulations - these Regulations.
2. TECHNICAL REQUIREMENTS
2.1. An Internet connection and an active e-mail account to which the Member has access are required.
Lion Roars Hotels and Lodges PTY LTD
179 Kloof Street
Gardens
Cape Town
reservations@lionroars.com
021 424 1530
2.2. In order to obtain help or answers to any questions, please contact the Organiser at the above.
3. RULES OF PARTICIPATION IN THE PROGRAM
1. 3.1. ACCESSION: ACCESSION: A Member joins the Program by entering their personal data and accepting the TC.
2. 3.2. MEMBER RIGHTS AND OBLIGATIONS: The Member undertakes to comply with the terms of the TC and to use true data, including personal data, which he has the right to use. The Member undertakes not to undertake any actions that are inconsistent with the provisions of generally applicable law or good practices. The Member has the right to realise the Benefits that are granted to him in accordance with the Regulations, and which may be realised when the Member makes a reservation. The Key Member should use the same e-mail address or log in to the Program to ensure that the Benefits are granted and taken into account, but in the event of technical problems or changes, the Member has the right to contact the Organiser to enable him to use the Benefits granted to the Member. The Member has no right to sell or transfer the Benefits granted to him to a third party.
3. 3.3. RESIGNATION: A Member may resign from being in the Program at any time after logging in to the booking engine of the Organiser's facility.
4. 3.4. END: The Organiser has the right to suspend or terminate the operation of the Program at any time for justified reasons, including the need to adapt the principles of operation of the Program to the new technical environment, for other important operational reasons, as well as in the event of changes in the scope of services provided under the Regulations or changes in regulations. rights, which, however, will not affect the Member's rights acquired before the termination or suspension of the Program's operations. In the event of suspension or termination, the Organiser will inform the Member in advance by e-mail.
4. BENEFITS
4.1. The benefits include Dedicated Offers and discounts in the amount granted by the Organiser to the Member as well as prizes awarded. Benefits may change over time and depend on the individual behaviour of the Member, which influences the creation of Dedicated Offers. The profiling criteria are described in the definition of Dedicated Offers. Benefits in the form of ongoing rebates or discounts may be granted periodically or on a one-off basis.
4.2. If discounts or rebates apply to offers in a selected period, they should be used within the specified period because after its expiry, these Benefits will not be active and it will not be possible to redeem them.
5. RIGHTS AND OBLIGATIONS OF THE ORGANISER
5.1. The Organiser has the right to update the catalouge of Benefits, which, however, cannot affect the Benefits provided to the Member or make it impossible to use the Benefit already granted.
5.2. The Organiser undertakes to act in accordance with the TC.
6. LIABILITY
6.1. The Organiser is liable within the limits of the law for its actions or omissions and undertakes to apply the provisions on consumer rights.
6.2. The Organiser or the supplier of the reservation engine on the facility's website is not responsible for incorrectly entered data by the Member; lack of access to the Internet or limitations in its availability; limitations and/or incorrect operation of software or devices belonging to the Member, which constitute the basis for making a reservation; damage incurred and lost profits by the Member, which were caused by the action and/or omission of third parties and which were beyond the control of the Organiser or the supplier of the booking engine; damages incurred and benefits lost by the Member, which were caused by force majeure, payments made via external payment channels.
6.3 The exclusions or limitations of liability provided for in the TC do not apply in cases where, due to the content of mandatory legal provisions, it is not possible to exclude or limit liability, in particular they do not apply to damage caused intentionally.
6.4. All claims are subject to a statute of limitations in accordance with applicable law.
7. COMPLAINTS
7.1. The Member has the right to submit a complaint and have it considered by the Organiser within 14 days of its receipt. Please submit complaints by letter or electronically to the Organiser's address - reservations@lionroars.com. The complaint should include the following data of the Member: name, surname, e-mail address, description of the problem.
7.2. Immediately after considering the complaint, the Organiser provides the Member with a response regarding the decision. The response will be sent in the same form in which the complaint was submitted.
8. PERSONAL DATA AND PRIVACY
The principles of personal data processing and privacy protection conditions are set out in the Privacy Policy on the website object Organiser, which is located at the URL: https://lionroars.com/about/policies.
9. FINAL PROVISIONS
9.1. The Organiser has the right to make changes to the TC and they are effective upon updating, but not earlier than 14 days from the date of informing the Member about the change. Message about the change is sent by email.
9.2. If a person notices a violation of the law, that person is obliged to contact the Organiser.
9.3. In matters not regulated in the TC, the relevant provisions of South African law and/or provisions applicable to the place of residence of the consumer shall apply.
9.4. If any of the provisions of the TC are changed and/or invalidated as a result of a
final court decision, the remaining provisions shall remain in force. The Organiser
declares its readiness to resolve disputes amicably, including pursuing claims out of
court ADR (Alternative Dispute Resolution). In such a case, please submit
complaints via the website:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=P
L. The authorised entity to which a complaint can be directed depends on the
consumer's choice. The register of such entities in Poland, along with contact details
and website address, can be found here: include link
9.5. Any disputes between the Organiser and a Member who started making or made a reservation other than as a consumer will be resolved by the court having jurisdiction over the Organiser's registered office.
9.6. The applicable law is South African law, and the basis for interpretation is the TC in South Africa.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: compliance@lionroars.com
By phone number: +2721-424-1530
Kloof Street Hotel is part of Lion Roars Hotels and Lodges and complies to the groups policies outlined below.
Privacy Policy for Lion Roars Hotels & Lodges
At lionroars.com , accessible from https://www.lionroars.com , one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by lionroars.com and how we use it.
If you have additional questions or require more information about our Privacy and Data Protection Policy, do not hesitate to contact us through email at compliance@lionroars.com
Last updated: 11 September 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Lion Roars Group, 179 Kloof Street, 8001, Cape Town.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: South Africa
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Lion Roars Bookings, accessible from https://www/lionroarsbookings.co.za
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available here.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Cookies: What Do They Do?.
We use both Session and Persistent Cookies for the purposes set out below:
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
1. PRELIMINARY PROVISIONS
1. 1.1. These Terms and Conditions (“TC”) apply to Members who joined the Loyalty Program (“Program”) from Lion Roars Hotels and Lodges PTY LTD.
2. 1.2. These TC define the rights and obligations of the Organiser and the Member.
3. 1.3. The following terms used in the TC shall have the meanings established according to the definitions below:
1. a) Member - a natural person who is over 18 years of age and has the opportunity to make a reservation at the Organiser's facility or facilities.
2. b) Organiser -
.
3. c) Program-loyalty program organised by the Organiser, addressed only
to Members.
4. d) Benefits - Dedicated Offers, rebates, discounts on the purchase of
services offered by the Organiser and prizes that have been awarded by the Organiser to the Member, which the Member has the right to use in accordance with the TC.
5. e) Dedicated Offers - type of Benefits granted as a result of automated decision-making, including profiling by the Organiser to the Member thanks to information regarding reservations made by the Member at the Organiser's facility or facilities (such as: e-mail address, dates, location of stay, terms and conditions of offers purchased from the Organiser, date of birth, information on reservation cancellations, payment information). The Member's shopping preferences and interests are automatically assessed and the Dedicated Offer is presented. The Dedicated Offer may be presented electronically by sending it to the e-mail address provided by the Member (if the Organiser has consent to sending commercial information) or the Dedicated Offer will be visible in the booking engine on the website of the Organiser's facility or facilities after logging in by the Member. Profiling uses automated data processing and is part of the Program and Member Benefits.
6. f) Regulations - these Regulations.
2. TECHNICAL REQUIREMENTS
2.1. An Internet connection and an active e-mail account to which the Member has access are required.
Lion Roars Hotels and Lodges PTY LTD
179 Kloof Street
Gardens
Cape Town
reservations@lionroars.com
021 424 1530
2.2. In order to obtain help or answers to any questions, please contact the Organiser at the above.
3. RULES OF PARTICIPATION IN THE PROGRAM
1. 3.1. ACCESSION: ACCESSION: A Member joins the Program by entering their personal data and accepting the TC.
2. 3.2. MEMBER RIGHTS AND OBLIGATIONS: The Member undertakes to comply with the terms of the TC and to use true data, including personal data, which he has the right to use. The Member undertakes not to undertake any actions that are inconsistent with the provisions of generally applicable law or good practices. The Member has the right to realise the Benefits that are granted to him in accordance with the Regulations, and which may be realised when the Member makes a reservation. The Key Member should use the same e-mail address or log in to the Program to ensure that the Benefits are granted and taken into account, but in the event of technical problems or changes, the Member has the right to contact the Organiser to enable him to use the Benefits granted to the Member. The Member has no right to sell or transfer the Benefits granted to him to a third party.
3. 3.3. RESIGNATION: A Member may resign from being in the Program at any time after logging in to the booking engine of the Organiser's facility.
4. 3.4. END: The Organiser has the right to suspend or terminate the operation of the Program at any time for justified reasons, including the need to adapt the principles of operation of the Program to the new technical environment, for other important operational reasons, as well as in the event of changes in the scope of services provided under the Regulations or changes in regulations. rights, which, however, will not affect the Member's rights acquired before the termination or suspension of the Program's operations. In the event of suspension or termination, the Organiser will inform the Member in advance by e-mail.
4. BENEFITS
4.1. The benefits include Dedicated Offers and discounts in the amount granted by the Organiser to the Member as well as prizes awarded. Benefits may change over time and depend on the individual behaviour of the Member, which influences the creation of Dedicated Offers. The profiling criteria are described in the definition of Dedicated Offers. Benefits in the form of ongoing rebates or discounts may be granted periodically or on a one-off basis.
4.2. If discounts or rebates apply to offers in a selected period, they should be used within the specified period because after its expiry, these Benefits will not be active and it will not be possible to redeem them.
5. RIGHTS AND OBLIGATIONS OF THE ORGANISER
5.1. The Organiser has the right to update the catalouge of Benefits, which, however, cannot affect the Benefits provided to the Member or make it impossible to use the Benefit already granted.
5.2. The Organiser undertakes to act in accordance with the TC.
6. LIABILITY
6.1. The Organiser is liable within the limits of the law for its actions or omissions and undertakes to apply the provisions on consumer rights.
6.2. The Organiser or the supplier of the reservation engine on the facility's website is not responsible for incorrectly entered data by the Member; lack of access to the Internet or limitations in its availability; limitations and/or incorrect operation of software or devices belonging to the Member, which constitute the basis for making a reservation; damage incurred and lost profits by the Member, which were caused by the action and/or omission of third parties and which were beyond the control of the Organiser or the supplier of the booking engine; damages incurred and benefits lost by the Member, which were caused by force majeure, payments made via external payment channels.
6.3 The exclusions or limitations of liability provided for in the TC do not apply in cases where, due to the content of mandatory legal provisions, it is not possible to exclude or limit liability, in particular they do not apply to damage caused intentionally.
6.4. All claims are subject to a statute of limitations in accordance with applicable law.
7. COMPLAINTS
7.1. The Member has the right to submit a complaint and have it considered by the Organiser within 14 days of its receipt. Please submit complaints by letter or electronically to the Organiser's address - reservations@lionroars.com. The complaint should include the following data of the Member: name, surname, e-mail address, description of the problem.
7.2. Immediately after considering the complaint, the Organiser provides the Member with a response regarding the decision. The response will be sent in the same form in which the complaint was submitted.
8. PERSONAL DATA AND PRIVACY
The principles of personal data processing and privacy protection conditions are set out in the Privacy Policy on the website object Organiser, which is located at the URL: https://lionroars.com/about/policies.
9. FINAL PROVISIONS
9.1. The Organiser has the right to make changes to the TC and they are effective upon updating, but not earlier than 14 days from the date of informing the Member about the change. Message about the change is sent by email.
9.2. If a person notices a violation of the law, that person is obliged to contact the Organiser.
9.3. In matters not regulated in the TC, the relevant provisions of South African law and/or provisions applicable to the place of residence of the consumer shall apply.
9.4. If any of the provisions of the TC are changed and/or invalidated as a result of a
final court decision, the remaining provisions shall remain in force. The Organiser
declares its readiness to resolve disputes amicably, including pursuing claims out of
court ADR (Alternative Dispute Resolution). In such a case, please submit
complaints via the website:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=P
L. The authorised entity to which a complaint can be directed depends on the
consumer's choice. The register of such entities in Poland, along with contact details
and website address, can be found here: include link
9.5. Any disputes between the Organiser and a Member who started making or made a reservation other than as a consumer will be resolved by the court having jurisdiction over the Organiser's registered office.
9.6. The applicable law is South African law, and the basis for interpretation is the TC in South Africa.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: compliance@lionroars.com
By phone number: +2721-424-1530
Central Reservations
Tel:
+27 21 424 1530
Email:
reservations@lionroars.com
Kloof Street Hotel
Tel:
+27 21 300 0707
Email:
kshreception@lionroars.com
