1. The Laws of the Republic of South Africa shall, in all respects, govern this agreement.
2. Reservations Procedure:
All Reservations must be placed in writing with Lion Roars Central Reservations as follows:
- Telephone Number: +27 (21) 424 1530;
- Email Address: reservations@lionroars.com
3. Single Supplement:
- A single supplement, calculated at 30%, applies at all lodges except The Three where a single rate is stipulated.
- For Peak Season, the Room Rate applies for single occupancy at all lodges except Old Bank & Kloof Street Hotels where the 30% supplement apply.
4. Child Policy at Kloof Street Hotel
- All ages welcome
- Luxury Suites accommodate 1 child (0-17yrs) sharing with parents (subject to availability).
- Children staying in a room by themselves will be charged adult rates.
5. Rate Inclusions:
- Town Lodges: accommodation, breakfast, in-room tea and coffee
- Plett Quarter Apartments: accommodation only
- Hlosi & Bukela: accommodation, all meals, selected local beverages and two game drives per day
6. Rate Exclusions:
- Town Lodges: all drinks, transfers, telephone calls, laundry and any items of a personal nature
- Parking Fees: Paid parking applies at Kloof Street Hotel, Old Bank Hotel & Plett Quarter Hotel & Apartments. Parking rates are available on request.
- Hlosi & Bukela: excludes premium branded beverages, transfers, telephone calls, laundry and any items of personal nature
7. Check-In & Check-Out Times:
Check-In: 2pm (Town Lodges) & 1-2 pm (Hlosi & Bukela)
Check-Out: 10am (Town Lodges) & 11am (Hlosi & Bukela)
8. Group Bookings:In the event of a reservation being made for 6 or more rooms for the same period at the same property, this will be
classified as a group reservation for which separate terms apply.
9. Guide & Driver Room/s:
Group Definition: 6 Rooms or more constitutes a group
10. Peak Season:
11. Provisional Bookings:
Provisional bookings are held for 14 Days only, over peak season it will be held for 7 Days only
12. Deposit/Payment Policy FIT:
13. Cancellation Policy: TOWN LODGES Valid till August 2025
14. Cancellation Policy: HLOSI & BUKELA
Valid till August 2025
15. Conservation Levy (per person per night)
16. Lion Roars reserves the right to amend rates & terms without prior notice.
17. Rates are in South African Rand and include 15% VAT.
18. No Tourism levy is charged at present.
Central Reservations
Tel:
+27 21 424 1530
Email:
reservations@lionroars.com
Kloof Street Hotel
Tel:
+27 21 300 0707
Email:
kshreception@lionroars.com