Frequently Asked Questions

Our pool is not heated but it is clean and refreshing year-round.

The Sanctuary Restaurant closes at 10:00 PM daily.

Yes, secure undercover parking is available in our basement, accessible from Dorman Street, at an additional cost per vehicle per night. This can be settled upon arrival at reception, or added as an extra when you book online.

Yes, we do offer 24-hour check-in service for your convenience.

Absolutely! Guests are welcome to use our communal areas before check-in and after check-out before departing. We have a large lounge area that is perfect for killing some time before your room may be ready for check in from 2pm.

We offer a late check-out service subject to availability and an additional fee. Please email reservations@lionroars.com prior to checking in as this service is only subject to room availability.

While irons and ironing boards are not provided in rooms, laundry services are available for a nominal fee. Please advise management for collection. Laundry bags are provided in your suite cupboard along with a list of charges. The laundry charge will be added to your general bill and may be settled on departure. Dry cleaning is also available from an outsourced company. Please inquire at reception for more information.

Yes, all of our rooms are equipped with a minibar. Please note that minibar items are chargeable. Should you have any special stock requests for your minibar just pop us an email on reservations@lionroars.com before your stay.

Taxis and rideshare apps such as Uber and Bolt are available from our central location in town. Our friendly staff can also assist you with arranging transportation.

Explore nearby attractions within walking distance or a short drive from our hotel.
- V&A Waterfront (CPT): 3km | 12 minutes drive by car
- Bo-Kaap (CPT): 1.5km | 6 minutes drive by car
- Table Mountain Cable Car (CPT): 4km | 9 minutes drive by car
- Sea Point Promenade (CPT): 5.2km | 15 minutes drive by car
- Franschhoek Wine Tram: 75.9km | 1-hour drive by car

While we don't have a on-site gym in the hotel, Cape Town offers various fitness options that you can explore during your stay in the city. From cross fit to yoga to pilates to great running and hiking routes - it just depends what you enjoy. Our team will be happy to help you plan your exercise routine during your stay.

Yes, we provide shuttle services to and from the airport for our guests' convenience. Please contact reservations@lionroars.com for details and bookings.

Yes, room service is available from 12 PM to 9 PM for your in-room dining needs.

Rooms are cleaned unobtrusively daily while you enjoy your meal. At no other time will you be disturbed unless you request assistance. Our staff is always available to assist wherever necessary.

No, we do not offer currency exchange services at Kloof Street Hotel but our friendly front desk team will be able to point you in the right direction.

Yes, we offer strong and complimentary Wi-Fi throughout the hotel for all of your connectivity needs.

All rooms come equipped with a TV, minibar, coffee & tea making facilities, air conditioning, and free Wi-Fi.

While we love our furry friends, pets are not allowed at Kloof Street Hotel.

Yes, The Bailey Gallery & Conference Room on our ground floor provides a perfect venue for meetings, conferences, functions or events. Our restaurant also plays host to many special occasions, and packages or events can be customised depending on your needs. Contact our conference coordinator at cptconferences@lionroars.com or visit our website for package options.

You can view our job openings here . If there aren't any matching positions, visit our Lion Roars careers page for opportunities across our properties or drop your CV to reservations@lionroars.com.

The entry level room type, our economy pod rooms are perfect for budget-conscious travellers. These rooms are compact, measuring 15 square meters yet still providing all the essentials for a comfortable stay, including a working desk, high-speed internet, and a King sized bed.

Absolutely - all our rooms are equipped with a working desk and high-speed internet, ideal for remote work. Additionally, our communal lounge area provides a perfect co-working space with various seating options, free Wi-Fi and delicious food and beverages to order. There is also a private boardroom / meeting space that can be hired should it be required.

Yes, you are welcome to use the pool if you are not staying at the hotel, provided advance notice or a booking is made ahead of time. Kindly note that additional day rates for pool access do apply to external guests. Day rates are R200 per adult and R100 per child. To make a booking you can contact our friendly team at sanctuary@lionroars.com.