Lion Roars Terms and Conditions


Kloof Street Hotel forms part of the Lion Roars Hotels & Lodges portfolio and is referred to as a 'town lodge' below. 

1. The Laws of the Republic of South Africa shall, in all respects, govern this agreement.

2. Reservations Procedure:

All Reservations must be placed in writing with Lion Roars Central Reservations as follows:
- Telephone Number: +27 (21) 424 1530;
- Email Address:

3. Single Supplement:

  • A single supplement, calculated at 30%, applies at all lodges except The Three Boutique Hotel where a single rate is stipulated. 
  • For Peak Season, the Room Rate applies for single occupancy at all lodges except Old Bank and Kloof Street Hotels where the 30% supplement apply. 

4. Rate Inclusions: 

  • Hlosi & Bukela: accommodation, all meals, selected local beverages and two game drives per day
  • Town Lodges: accommodation, breakfast, in-room tea and coffee 

5. Rate Exclusions: 

  • Hlosi & Bukela: excludes premium branded beverages, transfers, telephone calls, laundry and any items of personal nature
  • Town Lodges: all drinks, transfers, telephone calls, laundry and any items of a personal nature 
  • Parking Fees: paid parking applies at Kloof Street Hotel and Old Bank Hotel. Fees available on request. 

6. Check-In / Check-Out Time: 

  • Town Lodges: Check-In 14h00 / Check-Out 10h00 
  • Hlosi & Bukela: Check-In 13h00 - 14h00 / Check-Out 11h00 

7. Group Bookings: 

In the event of a reservation being made for 6 or more rooms for the same period at the same property, this will be classified as a group reservation for which separate terms apply.

8. Guide & Driver Room/s: Group Definition: 6 Rooms or more constitutes a group

  • For 6-11 Rooms booked: 1 Room at 50%
  • For 12-17 Rooms booked: 1 Complimentary Room
  • For 18-23 Rooms booked: 1 Complimentary Room and 2nd Room @ 50%
  • For 24 or more Rooms booked: 2 Complimentary Rooms

9. Peak Season: Min Stay & Double Occupancy:

  • Peak Season validity dates are reflected on the rate sheet, where it is applicable
  • A minimum 2-night stay applies over peak season
  • A room rate charge applies for single occupancy, except at Old Bank & Kloof Street Hotels where the 30% single supplement applies. 
  • Franschhoek Boutique Hotel: Min 2 night stay during weekends (Fri + Sat) during High and Peak seasons valid from 01 Oct 2023.

10. Provisional Bookings: 

Provisional bookings are held for 14 Days only, over peak season it will be held for 7 Days only

11. Deposit/Payment Policy FIT:

  • 30 Days prior to arrival: 100% Pre-payment
  • All bookings must be guaranteed with prepayment, a valid credit card or if the Tour Operator has an authorised account with Lion Roars, a voucher
  • 20 Dec – 10 Jan: 20% deposit is required 14 days after the reservation is made to secure the booking

12. Cancellation Policy: Town Lodges  
Current until 31 August 2025   

  • 29-15 days prior to arrival: 50%
  • 14-01 days prior to arrival: 80%  
  • No Show: 100%

13. Child Policies & Rates:Children of any age are allowed.
Children up to and including 2 years old can stay for free.
Children from 3 years old to 12 years old can stay for ZAR 450.00 per child per night.
Children from 13 years old to 17 years old can stay for ZAR 585.00 per child per night.

14. Lion Roars reserves the right to amend rates & terms without prior notice. 

15. Rates are in South African Rand and include 15% VAT.

16. No Tourism levy is charged at present.

17. The Sanctuary Restaurant

External guests, please note: Additional day rates apply for pool use. For inquiries, contact us at

Contact Form

Central Reservations: +27 (0) 21 424 1530 | Hotel: +27 21 300 0707